Your Privacy and How We Handle It
This policy sets out how personal information is collected, used, stored, and disclosed by this platform. It applies to all registered players and to anyone who visits the site, whether or not they hold an account. By using the platform, you acknowledge that your information will be handled in the manner described here.
Australian privacy law – in particular, the Privacy Act and the Australian Privacy Principles contained within it – forms the legal foundation for how personal data is managed. Where applicable, the requirements of the gaming licence under which this platform operates also impose obligations around data handling, and those obligations are taken seriously.
If you have questions about anything in this document, the support team can be contacted directly. Contact details are accessible in the help section of the website.
What Information Is Collected
When you register an account, a range of personal details is collected. This includes your full name, date of birth, residential address, email address, and phone number. Financial information is also gathered in connection with deposits and withdrawals – this may include payment method details, transaction history, and, where required by law, information related to source of funds.
Identity verification requires the collection of documentary evidence. Players are typically asked to provide a copy of a government-issued photo ID and proof of address. This process is a legal requirement under anti-money laundering legislation and cannot be waived.
Beyond what you provide directly, the platform also collects certain technical information automatically. This includes IP addresses, browser type, device identifiers, and data about how you browse through and use the site. This information is gathered through cookies and similar technologies, which are discussed further below.
Why This Information Is Used
Personal information is used for a defined set of purposes. Account registration and ongoing management require your details to verify identity, process transactions, and maintain accurate records. Regulatory compliance is another primary use – anti-money laundering checks, responsible gambling obligations, and reporting requirements imposed by the licensing authority all depend on access to player data.
Customer support relies on personal information to identify accounts, review transaction history, and respond to queries or complaints accurately. Communication about account activity, verification status, or changes to terms and conditions is also necessary from time to time.
Aggregated and anonymised data may be used for internal analysis – gaining insight into how the platform is used, which features perform well, and where improvements are needed. This analysis does not involve identifying individual players.
Marketing communications are only sent where you have given consent, and you may withdraw that consent at any time through your account settings or by contacting support.
Disclosure of Information
Personal information is not sold. It is not shared with third parties for their own marketing purposes. Disclosure occurs only in specific circumstances.
Service providers who support the operation of the platform – such as payment processors, identity verification services, and software providers – may receive relevant data to the extent necessary to perform their functions. These providers are required to handle data appropriately and are not permitted to use it for purposes beyond the service they provide.
Disclosure may also occur where required by law, by a court order, or by a regulatory body with the authority to demand it. If the gaming licence requires reporting of certain player activity, that reporting will take place regardless of any preference to the contrary.
In the event that the business is sold or restructured, personal data held on the platform may transfer to the new operator. Players would be notified of any material change to how their data is handled as a result.
Cookies
The website uses cookies to function properly and to improve the experience for returning visitors. Some cookies are essential – without them, certain parts of the site would not work. Others are used for analytics or preference storage.
You can manage cookie settings through your browser. Blocking certain cookies may affect how the site performs. A cookie notice is displayed on first visit, giving you the chance to review and adjust settings before continuing.
Data Retention and Security
Personal information is kept for as long as it is needed to fulfil the purposes described in this policy, and for as long as required by law. Gaming regulations typically require that player records be retained for a minimum period following account closure.
Security measures are in place to protect data against unauthorised access, loss, or misuse. These include encryption of data in transit, access controls limiting who within the organisation can view personal information, and regular review of security practices.
No system is entirely without risk, and absolute security cannot be guaranteed. That said, the measures in place reflect reasonable and current industry standards.
Your Rights
You have the right to request access to the personal information held about you, and to request correction of anything that is inaccurate or out of date. Requests can be submitted through the support team and will be handled within a reasonable timeframe.
If you believe your privacy has been mishandled, you have the right to make a complaint. In the first instance, complaints should be directed to the support team. If you are not satisfied with the outcome, you may escalate the matter to the Office of the Australian Information Commissioner.
This policy may be updated periodically to reflect changes in law or in how the platform operates. The current version will always be on hand on the website.
